Terms and conditions of use

Terms and Conditions (Distance Contract)

In effect from 1 July 2026. Last updated on 1 July 2026.

1. General provisions

These terms and conditions (hereinafter – the Terms) set out the procedure for making purchases in the online store Duuna.lv (hereinafter – the Online Store) and constitute a legally binding agreement between the Buyer and the Seller.

Seller:

  • Do Safe SIA (limited liability company)
  • Registration No. 40203461874
  • Registered address: Mazā Caunes iela 2A, Riga, LV-1006, Latvia
  • Email: info@duuna.lv
  • Phone: +371 27088885

Buyer: a natural or legal person who places an order in the Online Store. If the Buyer is a natural person purchasing goods for a purpose unrelated to their economic or professional activity, the Buyer is a consumer within the meaning of the Consumer Rights Protection Law and is entitled to the additional rights set out in these Terms.

By placing an order, the Buyer confirms that they have read, understood and agree to these Terms. The Terms are drawn up in accordance with the laws and regulations of the Republic of Latvia, including the Consumer Rights Protection Law and Cabinet of Ministers Regulation No. 255 of 20 May 2014 “Regulations Regarding Distance Contracts”.

2. Goods and prices

Product descriptions, images and specifications are provided for information purposes. Product images may differ slightly from the actual appearance due to colour reproduction, lighting and screen settings, as well as the individual characteristics of wood and natural materials. Such differences are not considered a lack of conformity of the goods.

All product prices in the Online Store are stated in euro (EUR) and include value added tax (VAT). Delivery costs are not included in the price and are calculated separately during checkout depending on the selected delivery method and address.

The Seller reserves the right to change product prices and the assortment at any time. The Buyer is charged the price displayed at the moment the order is placed.

3. Placing an order and conclusion of the contract

An order can be placed by adding the selected goods to the cart and completing the order form with accurate and truthful information. The Buyer is responsible for the correctness of the data provided in the order.

The contract between the Buyer and the Seller is considered concluded at the moment the Buyer has placed the order, confirmed acceptance of these Terms, and the Seller has sent an order confirmation to the email address provided by the Buyer. The order confirmation means that the Seller has accepted the Buyer’s order.

The Seller has the right to refuse to fulfil an order if the goods are not available in stock, if the order contains incomplete or incorrect data, in the case of an obviously incorrect price displayed due to a technical error, or for other objective reasons. In such a case, the Seller informs the Buyer and refunds any payment already made.

4. Payment

Payment for an order can be made by bank transfer, transferring the amount to the Seller’s account upon receipt of the invoice:

  • Beneficiary: Do Safe SIA
  • Account number (IBAN): LV42HABA0551054052317
  • Bank: Swedbank AS (HABALV22)
  • Please indicate the order number in the payment reference.

Additional payment methods (payment card, internet banking) are displayed during checkout if available. Goods are handed over for delivery after full payment is received, unless otherwise agreed. If payment is not received within 3 business days of placing the order, the order may be cancelled.

5. Delivery

Delivery of goods is provided in accordance with the Delivery Terms section, which forms an integral part of these Terms. Delivery times, costs and territory are indicated in the relevant section and during checkout.

Upon receiving the goods, the Buyer is obliged to check the condition of the packaging. If the packaging is damaged, this must be noted immediately in the delivery documents, or the Buyer must refuse to accept the shipment and inform the Seller.

6. Right of withdrawal

The consumer has the right to withdraw from goods purchased under a distance contract within 14 days, without stating a reason. The procedure for exercising the right of withdrawal, the exceptions and the withdrawal form are described in detail in the Right of Withdrawal and Returns section.

The right of withdrawal does not apply, among other cases, to goods made to the consumer’s individual specifications or clearly personalised (for example, furniture with individually selected dimensions, materials, finish or configuration). The full list of exceptions is available in the aforementioned section.

7. Conformity of goods and guarantee

The Seller is liable for the conformity of the goods with the terms of the contract in accordance with the Consumer Rights Protection Law. The consumer has the right to submit a claim regarding a lack of conformity of the goods with the terms of the contract within two years of the date of purchase.

The guarantee does not cover damage resulting from improper use, storage or assembly, natural wear and tear, mechanical damage, or operation that does not comply with the instructions for use.

A manufacturer’s guarantee (if provided) supplements but does not limit the consumer’s statutory rights.

8. Complaints and dispute resolution

The Buyer may submit complaints about goods or services by writing to info@duuna.lv. The Seller provides a written response within 15 business days.

If a dispute cannot be resolved through mutual negotiation, the consumer is entitled to contact the Consumer Rights Protection Centre (PTAC), Brīvības iela 55, Riga, LV-1010, email: pasts@ptac.gov.lv, website: www.ptac.gov.lv, as well as use the services of the Consumer Dispute Resolution Commission.

9. Processing of personal data

The Buyer’s personal data is processed in accordance with the Privacy Policy, observing the General Data Protection Regulation (EU) 2016/679 (GDPR).

10. Final provisions

The Seller has the right to unilaterally amend these Terms. Amendments take effect upon publication in the Online Store. The order is subject to the version of the Terms that was in effect at the moment the order was placed.

In matters not covered by these Terms, the Parties are governed by the laws and regulations in force in the Republic of Latvia. Disputes are resolved in the courts of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia.